Privacy Policy

Last updated: 1/6/2026

1. Information We Collect

We collect information you provide directly to us, including:

• Account Information: Name, email address, phone number, password
• Profile Information: Profile picture, preferences
• Booking Information: Booking details, payment information
• Communications: Messages, feedback, support requests

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process bookings and payments
• Send booking confirmations and notifications
• Respond to your comments and questions
• Detect, prevent, and address fraud and security issues
• Comply with legal obligations

3. Information Sharing

We may share your information with:

• Organisations: When you make a booking, we share necessary information with the organisation
• Service Providers: Payment processors (Stripe, Paystack), email services, hosting providers
• Legal Requirements: When required by law or to protect our rights

We do not sell your personal information to third parties.

4. Payment Information

Payment information is processed by our payment partners (Stripe and Paystack). We do not store your full credit card details on our servers. Payment information is encrypted and handled in compliance with PCI DSS standards.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Regular security assessments
• Access controls and authentication
• Secure password hashing

6. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Object to processing of your information
• Export your data
• Withdraw consent

7. Cookies and Tracking

We use cookies and similar tracking technologies to:

• Remember your preferences
• Understand how you use our Platform
• Improve our services
• Provide personalised content

You can control cookies through your browser settings.

8. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. When you delete your account, we will delete or anonymize your information, except where retention is required by law.

9. Children's Privacy

Our Platform is not intended for users under the age of 18. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information.

11. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by email or through a notice on the Platform.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:
Email: privacy@ontheq.com
Address: [Your Address]